Computer Scene Ltd. Offer an extensive range of support services. From the initial business requirement through to implementation, we guarantee full support of the final solution.

Consultation

Computer Scene Ltd. will provide you with a range of options and associated costs, with non-technical descriptions explaining the differences between each one. You can then decide which option best suits you, according to the budget available.

• Firewall recommendations, installation and configuration
• Backup routines
• Advice on disaster recovery / business continuity
• Internet access set-up, including ISP recommendations
• Design and implementation of networks
• Website design
• Domain registration
• Web hosting
• Email set-up and support
• Project management
• Bespoke Software Development
• 3 in 1 Server (email, backup and file-server)
• Mobile communications (including: mobile email and messaging)
• Telephony
• Remote Administration Service
• ISAFE (email security and filtering)
• Sage software sales, installations support and training

Security

Security is not simply about installing software. Defences need constant monitoring, updating and testing to keep up to date.

You need to be sure that external threats are minimised, while still allowing users to work productively.

• Anti-virus implementation and support, including virus detection and removal
• Local network security advice e.g. password and screen-saver policies
• Regular software updates to maintain security standards
• Firewall recommendations, installation and configuration

Network

A network can be as simple as everyone in your office sharing their files and using the same printer, or as complex as your employees having access to the Internet, external E-mail and other site offices.

All types are supported by Computer Scene Ltd..

• Design and implementation of networks, both wired and wireless
• General network troubleshooting
• Firewall recommendations, installations and configuration
• Internet access set-up
• Advice, options, implementation and support of server solutions
• VPN advice and installation, enabling remote access

Support

Most businesses using computers rely on them to be fully operational in order to satisfy their customers requirements. Computer Scene Ltd. recognises these needs and are able to support most types of hardware, operating system and application.

All aspects of PC support includes, but not limited to, the following.

• Software installation and troubleshooting
• E-mail setup, administration and support
• Hardware fault diagnosis and repair
• Remote support via VPN, where available
• Network administration e.g. user account set-up and maintenance, password maintenance, login scripts etc.
• Hardware upgrades
• PC roll-outs
• Installation of new hardware

Support Contracts

Computer Scene Ltd. offers a flexible approach to your outsourced IT support, ensuring that you get the level of service you want.

For more information on our Business Care packages, please see our SLA or contact us.

Training

Computer Scene Ltd. also offers training on the use of:

• Microsoft Windows Systems (including file structure, exploring and managing your computer)
• Microsoft Office Applications (includes Outlook, Word, Excel and PowerPoint)
• File management on a network
• Sage Software