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First Line Support
Save money by outsourcing your first line support to Computer Scene.
Our dedicated support team provide IT help desk support for businesses. Enabling you to provide a first class, seamless service to your customers.
By using our dedicated team you reduce your recruitment, management and training costs.
The Package
Computer Scene will provide a single point of contact for your IT software support issues providing:
First line email
Phone
Online cover for users to log issues, request help
Provide an escalation point for queries
Supplier management
Documenting workarounds
Recommending process improvements to improve your efficiency and productivity
Fixed price
Because you don’t know how many issues will arise, we offer a fixed price based on your user base. This is then jointly reviewed at the end of the first quarter.
Our first line support provides better continuity and service than an in-house solution freeing up your engineers to do the job you need them to do.
Hours of service
09:00 to 17:30
Monday to Friday
Call Back Request
Simply enter your name and telephone number below and we will call you back.
Name:
Tel:
Computer Scene Ltd. - 5 King Street Mildenhall Bury St Edmunds Suffolk IP28 7ES - Tel: 01638 583070 -
